We are looking for a mid-level Desktop Support Engineer to join a Top 10 Hedge Fund based in London.

Responsibilities:

• Perform daily morning/evening checks
• First point of contact for the IT Service Desk
• Respond to all Service Desk calls in a timely fashion ensuring users and colleagues are aware of the status of any issues
• Escalate any longer term problems as soon as possible
• Set up desktop PCs including installation of Windows and Office applications and to provide support on these applications on a daily basis
• Maintain software build images used for desktop PC setup
• Maintain some aspects of the Windows domainActive Directory
• Provide first line support for video conferencing systems and other AV equipment
• Set up and support telecoms systems including IP phones and headsets
• Set up and manage corporate mobile devices and MDM-controlled personal mobiles
• Set up hardware and software for new users and orchestrate any desk moves
• Liaise with external parties when required
• Undertake maintenance of hardware including PCs, laptops, printers, scanners and servers, including weekend work from time to time
• Undertake ad-hocprojects as requested by senior management
• Support VIPs
• Proactively suggest improvements to existing processes
• Deliver outstanding customer service at all times